{"id":13146,"date":"2026-04-20T14:43:03","date_gmt":"2026-04-20T14:43:03","guid":{"rendered":"https:\/\/phsandemanlimited.co.uk\/?page_id=13146"},"modified":"2026-04-21T20:44:12","modified_gmt":"2026-04-21T20:44:12","slug":"14-day-buy-back-guarantee","status":"publish","type":"page","link":"https:\/\/phsandemanlimited.co.uk\/index.php\/14-day-buy-back-guarantee\/","title":{"rendered":"10-Day Buy Back Guarantee"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row cd_enable_responsive_settings=&#8221;true&#8221; css=&#8221;.vc_custom_1699006696490{padding-top: 100px !important;padding-bottom: 100px !important;}&#8221; element_css_sm=&#8221;.vc_custom_1699006696491{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; element_css_xs=&#8221;.vc_custom_1699006696491{padding-top: 70px !important;padding-bottom: 70px !important;}&#8221; el_id=&#8221;1699006659116-c715cbfb-0ec7&#8243; element_css_md=&#8221;.vc_custom_1699006696490{padding-top: 90px !important;padding-bottom: 90px !important;}&#8221;][vc_column el_id=&#8221;1699006659147-31ef6375-6238&#8243;][vc_row_inner el_id=&#8221;1699006659159-832e0ea1-f1e7&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10&#8243; el_id=&#8221;1699006659170-74612ca1-924f&#8221;][vc_column_text css=&#8221;.vc_custom_1776804250203{margin-top: 20px !important;margin-bottom: 40px !important;}&#8221;]<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/phsandemanlimited.co.uk\/index.php\/14-day-buy-back-guarantee\/#How_the_Guarantee_Works\" >How the Guarantee Works<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/phsandemanlimited.co.uk\/index.php\/14-day-buy-back-guarantee\/#Legal_Basis_in_the_United_Kingdom\" >Legal Basis in the United Kingdom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/phsandemanlimited.co.uk\/index.php\/14-day-buy-back-guarantee\/#Fair_Use_and_Conditions\" >Fair Use and Conditions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/phsandemanlimited.co.uk\/index.php\/14-day-buy-back-guarantee\/#How_to_Request_a_Return\" >How to Request a Return<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"text-2xl md:text-3xl font-bold text-gray-900 mb-6\"><span class=\"ez-toc-section\" id=\"How_the_Guarantee_Works\"><\/span>How the Guarantee Works<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"text-gray-700 leading-relaxed mb-6\">When you buy a vehicle online or over the phone from P &amp; H SANDEMAN LIMITED, you automatically receive a<strong> 10-day \u201ccooling-off\u201d period<\/strong>. This means you can inspect, test, and decide whether the vehicle fully meets your expectations \u2014 just as you would when buying in person.<\/p>\n<ul class=\"list-disc pl-6 text-gray-700 mb-6 space-y-3\">\n<li>The 10-day period starts on the day you <strong>receive the vehicle<\/strong>\u00a0at your address.<\/li>\n<li>If you decide not to keep it for any reason, simply\u00a0<strong>notify us in writing<\/strong> (email is fine) within 10 days.<\/li>\n<li>We\u2019ll arrange a collection or guide you to return the car to our nearest branch. The vehicle must be returned in the same condition as delivered, with no excessive mileage or damage.<\/li>\n<li>Once the car has been inspected, a\u00a0<strong>full refund<\/strong>\u00a0is processed within\u00a0<strong>3\u20135 working days<\/strong>\u00a0to your original payment method.<\/li>\n<\/ul>\n<h2 class=\"text-2xl md:text-3xl font-bold text-gray-900 mb-6\"><span class=\"ez-toc-section\" id=\"Legal_Basis_in_the_United_Kingdom\"><\/span>Legal Basis in the United Kingdom<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"text-gray-700 leading-relaxed mb-4\">The right to cancel an online vehicle purchase is governed by the\u00a0<strong>Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013<\/strong>. These regulations ensure that consumers who buy remotely have the same protections as if they purchased in person \u2014 including the right to return a product within 10 days of delivery.<\/p>\n<p class=\"text-gray-700 leading-relaxed mb-6\">Additionally, under the\u00a0<strong>Consumer Rights Act 2015<\/strong>, you are entitled to a vehicle that is:<\/p>\n<ul class=\"list-disc pl-6 text-gray-700 mb-6 space-y-2\">\n<li>As described in the listing and sales agreement<\/li>\n<li>Of satisfactory quality and roadworthy<\/li>\n<li>Fit for the intended purpose<\/li>\n<\/ul>\n<h2 class=\"text-2xl md:text-3xl font-bold text-gray-900 mb-6\"><span class=\"ez-toc-section\" id=\"Fair_Use_and_Conditions\"><\/span>Fair Use and Conditions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"text-gray-700 leading-relaxed mb-4\">During the 10-day period, you may drive the car for reasonable distance to test it, but it must be returned in substantially the same condition. Excess mileage, damage, or unauthorised modifications may result in reasonable deductions, in line with UK Trading Standards guidelines.<\/p>\n<p class=\"text-gray-700 leading-relaxed mb-6\">Vehicles returned with mechanical issues not caused by the buyer will be fully refunded once inspected by our certified technicians.<\/p>\n<h2 class=\"text-2xl md:text-3xl font-bold text-gray-900 mb-6\"><span class=\"ez-toc-section\" id=\"How_to_Request_a_Return\"><\/span>How to Request a Return<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p class=\"text-gray-700 leading-relaxed mb-6\">To initiate a return, please email <a href=\"mailto:sales@phsandemanlimited.co.uk\">sales@phsandemanlimited.co.uk<\/a> with your order reference, registration number, and reason for return. Our support team will guide you through the next steps and arrange collection where applicable.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row cd_enable_responsive_settings=&#8221;true&#8221; css=&#8221;.vc_custom_1699006696490{padding-top: 100px !important;padding-bottom: 100px !important;}&#8221; element_css_sm=&#8221;.vc_custom_1699006696491{padding-top: 80px !important;padding-bottom: 80px !important;}&#8221; element_css_xs=&#8221;.vc_custom_1699006696491{padding-top: 70px !important;padding-bottom: 70px !important;}&#8221; el_id=&#8221;1699006659116-c715cbfb-0ec7&#8243; element_css_md=&#8221;.vc_custom_1699006696490{padding-top: 90px !important;padding-bottom: 90px !important;}&#8221;][vc_column el_id=&#8221;1699006659147-31ef6375-6238&#8243;][vc_row_inner el_id=&#8221;1699006659159-832e0ea1-f1e7&#8243;][vc_column_inner offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10&#8243; el_id=&#8221;1699006659170-74612ca1-924f&#8221;][vc_column_text css=&#8221;.vc_custom_1776804250203{margin-top: 20px !important;margin-bottom: 40px !important;}&#8221;] How the Guarantee Works When you buy a vehicle online or over the phone from P &amp; H SANDEMAN LIMITED, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-vc_compatible.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13146","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/phsandemanlimited.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/13146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phsandemanlimited.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phsandemanlimited.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phsandemanlimited.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phsandemanlimited.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=13146"}],"version-history":[{"count":4,"href":"https:\/\/phsandemanlimited.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/13146\/revisions"}],"predecessor-version":[{"id":13293,"href":"https:\/\/phsandemanlimited.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/13146\/revisions\/13293"}],"wp:attachment":[{"href":"https:\/\/phsandemanlimited.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=13146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}